Why DIY IT support may cost more than you think

Buying service desk and asset management tools may appear to be an expensive outlay, with the payoff of more efficient IT service and support expected to take years.  Yet the ‘cheaper’ options such as using manual, ‘free’ or incumbent tools, may be costing you more than you think.

Three ways your helpdesk can save money

With budgets constantly being squeezed, and the range of devices being used in schools and colleges ever increasing, technology support teams are facing a seemingly impossible task of controlling costs. Tapping into 20 years experience helping create efficient IT support in the education sector, Richmond Systems offers three methods for managing helpdesk costs without major outlay.