Account Managers
ROLE:
This position is ideal for a self-motivated and ambitious person with strong communication skills and who enjoys working in a customer facing environment. We offer a competitive compensation package which includes a base salary + an excellent uncapped commission plan. In addition, comprehensive training sessions which offers all the necessary tools to succeed.
RESPONSIBILITIES:
Develop new prospects and expand existing accounts.
Maintain required number of quality outbound calls to customer contacts.
Generate incremental revenue according to specific targets.
Conduct in-depth product presentations.
Record accurate customer data in the CRM system.
Provide high level of customer service to ensure customer satisfaction.
SKILLS/EXPERIENCE
Demonstrable Software sales or similar experience,
A good technical understanding
Excellent communications and customer service skills.
Determination to surpass performance goals.
Willingness to learn.
Ability to work individually and within a highly collaborative team environment.
Excellent written/oral communication skills
Accountability and Professionalism
Applications in the first instance to: info@richmondsys.com and include “Account Manager Role” in the subject field along with up to date CV
No agencies
Monday, 23 August 2010
Tuesday, 6 July 2010
ICT Support and Asset Management still tops the list
Richmond Systems started focusing on the education sector five years ago realising that there would be a requirement to record, track and support all the IT assets that were starting to flood into schools. This decision, which seemed radical at the time, has been justified. Since 2005 we have steadily built up a long list of schools that rely upon our helpdesk solutions and when RM, the UK’s leading supplier to the Education Sector, approached us to supply our software to their customers this confirmed our initial thoughts.
Through surveying their customers RM established that 34% of them ranked helpdesk and asset management as their top priority with a further 22% putting it 2nd on the list. The recent round of “Spring Technical Seminars” made it clear that these statistics were correct as most schools that we spoke to were either using inadequate spreadsheets, or free solutions that were limited in functionality and were fast becoming ineffective.
The seminars, hosted by RM, were an effective way of understanding and addressing the issues faced by ICT departments. Two strong messages that came through were from pressured ICT teams struggling to meet the demand for ICT support and frustrated school leaders that didn’t have information about the ICT equipment they are accountable for.
With so many schools being dependent upon ICT and the pressure on budgets and resources, the need to properly manage assets and effectively deliver ICT support has never been more pressing.
Through surveying their customers RM established that 34% of them ranked helpdesk and asset management as their top priority with a further 22% putting it 2nd on the list. The recent round of “Spring Technical Seminars” made it clear that these statistics were correct as most schools that we spoke to were either using inadequate spreadsheets, or free solutions that were limited in functionality and were fast becoming ineffective.
The seminars, hosted by RM, were an effective way of understanding and addressing the issues faced by ICT departments. Two strong messages that came through were from pressured ICT teams struggling to meet the demand for ICT support and frustrated school leaders that didn’t have information about the ICT equipment they are accountable for.
With so many schools being dependent upon ICT and the pressure on budgets and resources, the need to properly manage assets and effectively deliver ICT support has never been more pressing.
Wednesday, 23 June 2010
Will the Demise of BECTA halt FITS Development?
Let’s hope not!
As a supplier of ICT Service Management solutions to the education sector we clearly recognise the benefits of FITS (Framework for ICT Support) in helping schools and colleges manage ICT to reduce costs and improve service delivery. Importantly, the framework prepares ICT staff for the steps required to put best practise into operation and provides guidelines for implementation of service desk technology (the help desk) that streamlines ICT support and delivers management information for monitoring and improvement.
If FITS is cut adrift then not only would this be a waste of a very sound investment it would also be the worst possible timing for schools facing severe austerity measures. Pupil attainment in all areas of curriculum is dependent upon the effective delivery of ICT and the same dependency holds true for Teachers who need to research, prepare and distribute resources. It is more important than ever for schools to improve the Return on ICT Investment. FITS provides a tried and tested means of achieving this.
Our current understanding is that the FITS Foundation is seeking self-funding status. We sincerely hope they achieve this goal and continue to invest in a framework that is very FIT for purpose.
As a supplier of ICT Service Management solutions to the education sector we clearly recognise the benefits of FITS (Framework for ICT Support) in helping schools and colleges manage ICT to reduce costs and improve service delivery. Importantly, the framework prepares ICT staff for the steps required to put best practise into operation and provides guidelines for implementation of service desk technology (the help desk) that streamlines ICT support and delivers management information for monitoring and improvement.
If FITS is cut adrift then not only would this be a waste of a very sound investment it would also be the worst possible timing for schools facing severe austerity measures. Pupil attainment in all areas of curriculum is dependent upon the effective delivery of ICT and the same dependency holds true for Teachers who need to research, prepare and distribute resources. It is more important than ever for schools to improve the Return on ICT Investment. FITS provides a tried and tested means of achieving this.
Our current understanding is that the FITS Foundation is seeking self-funding status. We sincerely hope they achieve this goal and continue to invest in a framework that is very FIT for purpose.
Are school ICT Departments ready for Academy Status?
The recent relaxation in the rules for schools wishing to become Academies will increase devolution of IT management responsibility for those schools to individual schools or school federations.
Are they ready for it?
As schools adopt academy or federated business models their dependency upon ICT increases, not just to fulfil wider pedagogical needs but also to support the running of large and complex school infrastructures. Managing IT in this environment is a tough task but the challenge is intensified by the scope of technology usage. Whereas a corporate organisation tends to have single focus characterised by common systems and applications, the school environment embraces and actively encourages diversity, which requires a very broad spectrum of ICT capability.
How do you manage increased ICT responsibility?
It is unusual to find a corporate organisation that hasn’t invested in systems to help manage IT service and provide Management Information (MI) for planning and control. However, many schools have not made an equivalent investment, which is concerning bearing in mind their reliance upon IT. The delivery of effective service management requires professional service management technology underpinned by best practise processes. Some schools have taken the first step by putting a system in place to store information about IT users and assets, and to log IT incidents, issues and requests.
How do measure how well are you doing now?
The best measure of the system effectiveness is MI. Can your IT reporting differentiate between incidents and requests, analyse route cause and resolution, measure performance of IT staff, quantify end-user service levels, evaluate usage and effectiveness of IT assets, highlight where corrective action or change is required? Experience shows that most of the information required for MI reporting and service improvement is not available because there is no process to record it or it’s not captured in the correct format.
How do you make improvements?
Essentially you need to define IT processes, enable staff to follow them and ensure that relevant information is captured along the way. A good start point is to compare your MI requirements with what is currently available. The gap between the two highlights either process inefficiencies, lack of process or lack of information gathering. There are many processes that support ICT and some will be working better than others. The FITS foundation (http://www.thefitsfoundation.org) is a good source of information about ICT process, as are suppliers of service management (help desk) technology.
Are they ready for it?
As schools adopt academy or federated business models their dependency upon ICT increases, not just to fulfil wider pedagogical needs but also to support the running of large and complex school infrastructures. Managing IT in this environment is a tough task but the challenge is intensified by the scope of technology usage. Whereas a corporate organisation tends to have single focus characterised by common systems and applications, the school environment embraces and actively encourages diversity, which requires a very broad spectrum of ICT capability.
How do you manage increased ICT responsibility?
It is unusual to find a corporate organisation that hasn’t invested in systems to help manage IT service and provide Management Information (MI) for planning and control. However, many schools have not made an equivalent investment, which is concerning bearing in mind their reliance upon IT. The delivery of effective service management requires professional service management technology underpinned by best practise processes. Some schools have taken the first step by putting a system in place to store information about IT users and assets, and to log IT incidents, issues and requests.
How do measure how well are you doing now?
The best measure of the system effectiveness is MI. Can your IT reporting differentiate between incidents and requests, analyse route cause and resolution, measure performance of IT staff, quantify end-user service levels, evaluate usage and effectiveness of IT assets, highlight where corrective action or change is required? Experience shows that most of the information required for MI reporting and service improvement is not available because there is no process to record it or it’s not captured in the correct format.
How do you make improvements?
Essentially you need to define IT processes, enable staff to follow them and ensure that relevant information is captured along the way. A good start point is to compare your MI requirements with what is currently available. The gap between the two highlights either process inefficiencies, lack of process or lack of information gathering. There are many processes that support ICT and some will be working better than others. The FITS foundation (http://www.thefitsfoundation.org) is a good source of information about ICT process, as are suppliers of service management (help desk) technology.
Tuesday, 30 March 2010
Richmond Announces Reseller Agreement with RM
Richmond Systems are delighted to announce that they have entered into a strategic reseller agreement with RM, the leading provider of ICT software, infrastructure and services to education. Under the agreement RM will resell Richmond’s flagship help desk and asset management solution, Richmond SupportDesk, in their UK and international markets.
Commenting on the agreement Richmond’s Managing Director, Eric Wright, says “In recent years the requirement for technology support infrastructure use in education has grown substantially. We anticipated this high demand and have established Richmond as a leading provider of service and asset management technologies in schools and colleges. Working with RM is a logical step that will extend accessibility of Richmond SupportDesk to a larger community whilst allowing us to maintain focus on core product R&D and support.”
Su Kinton, Senior Product Manager for RM, commented “'We have seen increasing demand for helpdesk systems and are delighted to be working with Richmond Systems to meet this need for our customers.'
Commenting on the agreement Richmond’s Managing Director, Eric Wright, says “In recent years the requirement for technology support infrastructure use in education has grown substantially. We anticipated this high demand and have established Richmond as a leading provider of service and asset management technologies in schools and colleges. Working with RM is a logical step that will extend accessibility of Richmond SupportDesk to a larger community whilst allowing us to maintain focus on core product R&D and support.”
Su Kinton, Senior Product Manager for RM, commented “'We have seen increasing demand for helpdesk systems and are delighted to be working with Richmond Systems to meet this need for our customers.'
Monday, 11 January 2010
Our Best BETT!
The general consensus from the Richmond Team was that this year’s BETT 2010 Exhibition was the busiest by far, some of the team members have been attending for over 13 years and despite the adverse weather conditions found that the footfall was up, the level of enquiries had increased and the general awareness of our product was very high, creating an extremely high level of interest in our Helpdesk technology.
We would like to thank everyone who visited our stand for keeping us very busy over the four days of the show, and we look forward to seeing you there next year.
We would like to thank everyone who visited our stand for keeping us very busy over the four days of the show, and we look forward to seeing you there next year.
Subscribe to:
Posts (Atom)
Posts
